University Technology
Status Dashboard
Updates on unexpected interruptions or outages will be posted below. Note that STARS and WIUP are offline for maintenance every night from midnight to 3:00 a.m, and some Sundays between 7:00 p.m. and 9:00 p.m. Other systems may be offline between 9:00 p.m. Friday and 6:00 a.m. Saturday for scheduled server maintenance. Routine maintenance outside of these windows are posted to our and feeds.
Current Status
There are no alerts on unexpected outages for today. Read above if experiencing an issue as it may be planned maintenance.
Recent Incidents/Notifications
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Friday, October 18, 2024
Disruption Resolution - WIU-QC network issues resolved (5:23pm)
The issues impacting betwork connectivity at the Quad Cities campus have been resolved. If you notice any lingering issues, please contact us at support@wiu.edu
- Date/Time: Oct.18, 5:15pm
- Impact: Network connectivity issues have been resolved
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Notice - Intermittent network connectivity at Quad Cities campus (3:55pm)
We are receiving reports of intermittent network connectivity at Quad Cities campus impacting internet, server and phone systems. Technicians are investigating.
- Date/Time: October 18, approx. 3:30pm
- Impact: Users on the QC campus may experience issues using network resources or telephones.
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Tuesday, September 24, 2024
Disruption Resolution - Restoration of Inbound Cellular Network Calls (11:54am)
The issue affecting incoming phone calls to the Macomb campus from cellular networks has been resolved. If you experience any lingering problems, please reach out to support@wiu.edu.
- Date/Time: Sept. 24, 11:45am
- Impact: Incoming phone calls to the Macomb campus should be working as expected
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Notice - Issues with incoming phone calls from cellular providers (9:29am)
We have reports of users not being able to call the Macomb campus from cell phones. So far we have had issues from US Cellular, AT&T and Verizon. Our telephone service provider has been notified and is troubleshooting.
- Date/Time: Sept. 24, 8am
- Impact: Macomb campus phone numbers may be unable to receive incoming phone calls from cellular providers
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Friday, September 06, 2024
Disruption Resolution - Campus phone systems restored (11:47am)
The issues impacting incoming and outgoing calls to campus phone systems have been resolved. If you notice any lingering issues, please bring them to our attention by emailing support@wiu.edu.
- Date/Time: Resolved Sept. 6, 11:35am
- Impact: Users of campus phone systems should now be able to place/receive phone calls as expected.
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Update - Campus phone issues (9:31am)
We are aware that some users may be unable to place outgoing long distance calls. McDonough Telephone and Verizon are continuing to troubleshoot these issues.
- Date/Time: September 4, 9:36am
- Impact: Individuals calling campus from certain cell phone carriers may receive a "call cannot be completed" message; additionally, some users may be unable to place outgoing long distance calls from campus phones.
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Wednesday, September 04, 2024
Disruption Notice - Issue with phones calls to campus (2:13pm)
We are aware that some cell phone carriers are having issues placing/receiving calls from campus phone systems. We are aware and have notified McDonough Telephone who is investigating.
- Date/Time: September 4, 9:36am
- Impact: Individuals calling campus from certain cell phone carriers may receive a "call cannot be completed" message.
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Thursday, August 08, 2024
Disruption Update - Update on ongoing QWS3270 issues (9:18am)
We are experiencing intermittent issues with the QWS3270 application on Windows devices this week. At times, some users have been unable to launch the application due to a licensing error. We have contacted the software vendor, who is actively troubleshooting the issue.
Additionally, the vendor has recommended updating the QWS3270 software on all campus desktops. This update will be deployed this afternoon behind the scenes and should not cause any interruptions.
Thank you for your continued patience.
- Date/Time: Intermittent since Monday, August 5
- Impact: Users launching the QWS3270 application on Windows workstations
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Monday, August 05, 2024
Disruption Resolution - Network connectivity issues resolved (12:49pm)
The problem causing inconsistent network connectivity/slowness has been resolved. Printers were *not* impacted by this particular issue. If you notice any linger issues, please bring them to our attention by emailing support@wiu.edu
- Date/Time: August 5, 12:10pm
- Impact: Intermittent network slowness should now be resolved
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Notice - Inconsistent network connectivity/slowness (10:25am)
We are currently experiencing connectivity issues related to network maintenance performed on Friday evening. You may notice inconsistent connectivity or extreme slowness accessing network-based resources (including printers). Technicians are analyzing the situation and working on a solution.
- Date/Time: August 5, 10:15am
- Impact: Users may notice extreme slowness when attempting to access network-based resources such as servers or printers.
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Resolution - QWS3270 access restored (8:47am)
The issue affecting the Windows QWS3270 application has been resolved. If you notice any lingering issues please contact support@wiu.edu. Thank you for your patience this morning.
- Date/Time: August 5, 8:25am
- Impact: Users of the QWS3270 application can now properly launch it and access WIUP
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Notice - QWS3270 error on Windows devices (8:21am)
We are aware of an issue launching the Windows QWS3270 desktop application, which is used to access WIUP. Users may receive an error message referencing a missing license. University Technology staff has reached out to the product vendor for assistance.
- Date/Time: August 5, 7:50am
- Impact: Users of the Windows QWS3270 application are currently unable to lauch the application and access WIUP
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
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